Support
Help with After Us, subscriptions, hard date reminders, privacy questions and safety limitations.
Not for Emergencies
This support page is not monitored for emergencies. If you may harm yourself, may harm someone else, feel unable to stay safe, or need urgent medical care, contact local emergency services, a crisis line, your clinician or a trusted person immediately.
General App Support
For non-urgent app questions, subscription access issues, bug reports, privacy questions or feature feedback, email support directly:
We usually reply within 2 business days. Please include your device model, iOS version, app version, and a short description of what happened.
Please do not include private journal text, sealed letters, contact logs, phone numbers, addresses, payment information or other highly sensitive personal data unless it is necessary for the support request.
What We Can Help With
- questions about using the day counter, no-contact plan, hard dates, Letter Vault, journal, mood pulse or reminders;
- bugs, crashes, missing data, notification issues or layout problems;
- questions about No Contact Plus access after purchase or restore purchases;
- privacy, data deletion and safety-resource questions.
Subscriptions
No Contact Plus purchases are managed by Apple. To cancel or manage a subscription, open iOS Settings, tap your Apple ID, then Subscriptions. Purchase and refund questions are handled by Apple through reportaproblem.apple.com.
If Plus access does not unlock after purchase, open the app's paywall and tap Restore purchases. If that does not work, email support with the product name and approximate purchase date. Do not send payment card details.
Hard Date Reminders
Hard date reminders are local notifications. You can turn them on or off in the app settings, and you can manage notification permissions in iOS Settings.
Privacy
Read the Privacy Policy. In the current version, app data is stored locally on device. You can delete private app data in the app settings, and deleting the app removes local app data from that device.