Support
Help with MendKit, subscriptions, hard date reminders, privacy questions and safety limitations.
Not for Emergencies
This support page is not monitored for emergencies. If you may harm yourself, may harm someone else, feel unable to stay safe, or need urgent medical care, contact local emergency services, a crisis line, your clinician or a trusted person immediately.
General App Support
For non-urgent app questions, subscription access issues, bug reports, privacy questions or feature feedback, email support directly:
We usually reply within 2 business days. Please include your device model, iOS version, app version, and a short description of what happened.
Please do not include private journal text, sealed letters, contact logs, phone numbers, addresses, payment information or other highly sensitive personal data unless it is necessary for the support request.
What We Can Help With
- questions about using the day counter, no-contact plan, hard dates, Letter Vault, journal, mood pulse or reminders;
- bugs, crashes, missing data, notification issues or layout problems;
- questions about MendKit Plus access after purchase or restore purchases;
- privacy, data deletion and safety-resource questions.
Subscriptions
MendKit Plus purchases are managed by Apple. To cancel or manage a subscription, open iOS Settings, tap your Apple ID, then Subscriptions. Purchase and refund questions are handled by Apple through reportaproblem.apple.com.
If Plus access does not unlock after purchase, open the app's paywall and tap Restore purchases. If that does not work, email support with the product name and approximate purchase date. Do not send payment card details.
Hard Date Reminders
Hard date reminders are local notifications. You can turn them on or off in the app settings, and you can manage notification permissions in iOS Settings.
Privacy
Read the Privacy Policy. Journal and tracker records are stored locally. Product analytics, when sharing is on, are sent to our Supabase backend; voice audio is sent for transcription when you choose that feature. You can turn analytics off and delete local records in Settings. Deleting local data or the app does not automatically delete data already sent to a server. Contact support with questions about that data.
Поддержка и данные
По вопросам приложения, подписки и обработки данных напишите на ikorkod@gmail.com. Укажите версию приложения, iOS и кратко опишите проблему. Не присылайте тексты дневника, писем или другие личные сведения, если они не нужны для запроса.
Дневник и записи счётчика хранятся на устройстве. При включённой аналитике события отправляются в наш сервис; при выборе голосовой расшифровки аудио передаётся для обработки. Аналитику можно выключить в настройках. Удаление локальных записей или приложения не удаляет автоматически уже отправленные данные с сервера. Подробнее — в политике конфиденциальности.
Подписками управляет Apple: Настройки iOS → Apple ID → Подписки. Эта страница поддержки не предназначена для экстренной помощи.